F.A.Q

ToursTurkey.com offers expertise and experience, but perhaps the best reason to book with us is our genuine passion for Turkey and our commitment to sharing that passion with others. Through careful planning, we strive to give our clients the best experience possible. We are committed to showing you the many facets of this beautiful and fascinating country. We have been arranging Turkey Tour Packages online since 1999 with a great success, ToursTurkey.com is one of the earliest online Travel Agent in Turkey. Moreover we are the most recommended local tour company for Turkey Tours on Tripadvisor and We have been awarded the 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023 TripAdvisor Certificate of Excellence.

All our tours daily departure guaranteed, so you can join any of the listed tours any date you like. Tour groups gather at each destination every day. Tour participants go to destination to meet the tour group.

All your requests will be handled and answered by our travel experts in 24 hours.

When you want to book the tour, we need to charge 25% of the total amount as deposit. (Credit card) The rest of the total amount is to be paid when you arrive in Istanbul, with cash or credit card.

For both payment methods (cash or credit card) 25% deposit is charged from your credit card. The rest 75% can be paid by cash which receives cash payment discount for Turkey Tour Packages. Istanbul daily tours do not have receive cash discount from prices.

No, you are not going to be traveling with the same group of people through the entire tour. You will always have different group members and guides in different locations. This will give you an opportunity to meet different people throughout your trip. While travelling between places you can be with your party or alone. Once you reach to tour destination, then you will meet the tour group on tour day.

Before your arrival, we request you to provide us with your international flight details including airline company, flight number and time. According to these details, one of our representatives will be waiting you outside the exit door of the arrivals hall. Our representative will be bearing a sign with your name on it.

• All prices quoted are valid on the date quoted. Pricing and availability are subject to change without notice and are not guaranteed until the deposit has been made.
• Tour participants are responsible for correct spelling of their names in the booking form. Name, surname and father name (first name of your father) should be written on the correct space on the form. Tours Turkey Team do not responsible for confusions created by wrong spelling or misplacing these personal data. Flight ticket arrangements will be done due to booking form information.
• All tour participants should present their passport copy of the page with name and surname information as soon as they submit the booking form. Reservation process do not start without a valid passport.
• Tour participants are responsible for inserting the correct tour date with correct format as DAY/MONTH/YEAR.
• After the deposit is paid, and passports are received, the reservation department starts the reservation process. The clients are responsible for following the process, build communication with tour consultant.
• In case of cancellation, delay or exchanging of flights by the airline company, Tours Turkey does not have responsibility. However we will assist tour participants to catch the tours as soon as possible. Extra charges may be applied.
• In case of missing domestic flights due to delay of international flight, Tours Turkey does not hold responsibility.
• In case of missing international flights for any cases, Tours Turkey does not hold responsibility.
• The itineraries do not connect domestic flights to international flights. It is recommended to make the arrangements to have at least 24 hours between the domestic and international flight. If domestic flights have any delays, it will be at clients’ own risk.
• The luggage allowance is 15 kgs for domestic flights in Turkey. Guests with extra luggage might be subjected to pay additional fees by the airline company.
• If the client wants to change the tour dates, they might be subjected to pay additional fees for new flight tickets, cancelled tours, rearrangements etc.
• Kayseri, Nevsehir (Cappadocia), Izmir (Ephesus), Denizli (Pamukkale) airport transfers are done with airport shuttles for group tour. Clients can upgrade this service by paying extra to private transfers.
• If flight tickets get extremely expensive due to last minute bookings, religious festivals, beginning of school semesters etc. , Tours Turkey may ask for additional charge by informing the guests.
• Tours Turkey can shift days and tour route due to extreme business after getting client’s approval. If the client is not happy with changes, they can cancel the tour.
• Izmir flights after Cappadocia tour can be direct or via Istanbul. The agency tries to book the most suitable and convenient flight for the guests. If there is no direct flight, connected flight can land to Izmir after midnight. The guests who do not want to land that late are kindly requested to choose another itinerary.
• For solo traveler, if there is not enough tour participant for Pamukkale-Konya-Cappadocia or Antalya-Konya-Cappadocia drive (or vice versa) this route will be done by plane (direct or via Istanbul flight)
• Cave hotels might not have air conditioning in the rooms.
• Triple rooms are arranged with an additional bed, hotels might not have original triple room. The clients who are not willing to use additional beds are recommended to have 1 double 1 single room by accepting the additional fees which will occur for arrangements of 2 separate rooms.
• If  the room type is not specified, the hotel rooms will be arranged as standard rooms. Guests who are willing to upgrade their rooms, can inform the reservation department beforehand. Depending on availability, reservation department may upgrade the rooms with additional charges.
• Hot air balloon tour is arranged if the balloon company has availability. Balloon baskets are for limited people and availability can change depending on season. Agency do not hold responsibility if there is no space left. Clients might be scheduled for first or second or third flight. First or second or third flight arrangement is done by the balloon company. Agency do not assure clients to be on specific flight.
• Hot air balloon tour cancellations are decided by Turkish Civil Aviation, not by the agency. Cancellation decision can be taken a day before or right before the balloon tour as it depends on the weather conditions of that day. Agency does not hold responsibility for hot air balloon tour cancellations. After cancellation, full refund of hot air balloon tour amount is provided to guests.
• In Cappadocia, we have either North Cappadocia tour or South Cappadocia tour on each day. Depending your day there, agency might shift your days upon the available tour on that day. For day trips or single day tours, the tour participant will participate one of the available tours from North or South Cappadocia Tour.
• All guests are expected to be ready in the main lobby of the accommodation at least 5 minutes prior the confirmed pick up time.
• If you are unable to locate your agent/local guide/driver to assist you for the program, it is your responsibility to call the number shown on your voucher information sheet or contact to your travel consultant before making other arrangements.
• If your hotel is located on the Asian side of Istanbul or your flight is from/to Sabiha Gokcen Airport then an additional supplement may occur. You will be advised prior to the service taking place in this case.
• Private tours do not include entrance fees to be able to give flexibility to our guests. Your local guide will assist you for entrances.
• Private tours do not include lunch to give flexibility to the guests.
• Private tours lasts maximum 6-7 hours starting from departure time from hotel and dropping back to hotel.
• The group tour days include lunch in local restaurant. Drinks during lunch are not included. Free days in the itinerary do not include lunch. If there is a copy-paste mistake on your itinerary, the agency do not hold responsibility. The breakfasts are provided by the hotels. Agency do not provide breakfast separately. If your flight is very early in the morning, you might not catch the hotel breakfast.
• Tours Turkey cooperates with the best hotels with in the mentioned prices.
• The hotels mentioned on our lists may change due to the availability.
• Hotel bookings are done randomly. Clients may send their preferences from hotel options in the same class, however preferred hotel booking is not guaranteed. Reservation department will book it, if they have enough number of pre-booked rooms on that specific date. If not available, they will go with other options on the list.
• The hotels will be changed to a different one in the same category with the same quality of service and comfort in case of none availability in the hotels mentioned on our lists.
• Triple rooms can be arranged with one double and one single bed, 3 separate beds might not be available.
• You can upgrade your hotel to another category (Price change applicable)
• The price will be re-arranged if you have any specific hotel booking in any region where the tour goes. Please let us know about that in advance.
• We can not accept any responsibility for the conditions or problems may occur in the hotels arranged directly by our clients.
• We do recommend to get all the hotel services through Tours Turkey.
• Guests are expected to obey check-in/check-out times of the hotel during their stay.
• Hotel check-ins are around 14:00. If you are reaching to the hotel before check-in time and you want to do an early check-in, please remind it to your tour consultant. They will be doing required arrangements with extra cost for early check-in.
• Last days of the tours do not include hotel stay. If you like us to include it, please ask it to your tour consultant.
• Inappropriate behavior as offending, threatening tour consultants, tour guides, drivers, agents or any kind of staff related to agency will result in being asked to leave the tour immediately. The agency will cancel the tour and no refund will be issued for tours ended early due to tour participant behavior.
• If your pick up/drop off details change, you are kindly requested to amend your booking and inform your tour consultant as soon as possible.
• As Blue cruise departs only 3 days a week, Tours Turkey reservation department can shift or add free days by informing the clients for the itineraries include Blue Cruise. Depending on availability Blue Cruise can start from Fethiye or Demre.
• Blue cruise cabins are arranged as shared cabin for solo travelers. If solo traveler likes to be in single cabin, it is kindly requested to inform the tour consultant. Single cabin arrangements result extra charges.